DUNE WARRANTY 2+3 YEARS
Get an additional 3-years term warranty by filling in this form. This warranty intends to provide our customers a high degree of confidence. Hereunder, we detail steps to be followed and necessary requirements to fill in Dune's warranty form.
- Dune Ceramica S.L. warrants all registered users against any manufacturing defect of its products for a period of five (5) years from the date of purchase. Please keep your purchase invoice.
- This warranty will be valid only for registered users bringing it into effect through our website (http://warranty.dune.es) not later than 30 days from the date of purchase. The original invoice or proof of purchase (showing date of purchase and distributor’s company name) must be provided to Dune Ceramica S.L. also having to place at DUNE’s disposal the faulty product for our consideration of a claim.
- For a claim to be accepted, installation and use of the Product must have been done following recommendations appearing on our general catalogue.
- If requirements to apply the offered warranty for a five-year period are fulfilled, Dune Ceramica S.L. responsibility will be exclusively to supply material needed for the replacement. Any other costs involved, such us installation costs, transport, etc. will be chargeable to customer.
- The warranty does not apply where a defect has arisen from faulty installation as Dune Ceramica S.L. does not make those works.
- Dune Ceramica S.L. reserves the right not to provide this free warranty service if requirements mentioned in previous clauses are not fulfilled or information received from user is false, incomplete or illegible.
HOW TO USE THIS WARRANTY?
To bring this warranty into effect, all fields in the on-line form appearing in http://warranty.dune.es must be clearly fulfilled with accurate information. The form is to be fulfilled and forwarded not later than 30 days from the date of purchase.
TO FILL IN THE WARRANTY FORM, PLEASE CLICK ON THE FOLLOWING LINK: